Support Team Lead / Manager

Support Team Lead / Manager

This is a new permanent role. UK home-based but with regular trips to the South Coast (Devon/Dorset, Hants) for management meetings.

This is a team lead/management role that needs experience in leading/managing teams currently or recently. Although the current team is only 3-4 staff, you will work across IT (QA, Product, Software Development) to ensure delivery of great customer service and problem resolution to technical issues around a SaaS software platform.

The Role

• Incident management, problem resolution and triage for a SaaS software platform
• Leading and managing a small support team
• Working across IT (QA, Product, Software Development) to ensure great customer service
• Mentoring the team and driving Best Practice

What We're Looking For

• Current or recent experience leading/managing a team
• An understanding of SQL, C#, JIRA and Agile is useful, though the role is a mix of management and technical
• Good leadership skills and a good approach to Best Practice and mentoring a team
• Ideally based in the South West/South East/M4 corridor due to monthly meet-ups

This is not your usual role, as our client is going through a period of technical improvement, and this could result in wider opportunities.

Interested? Then please contact Roger at Jump IT in the first instance.