Optical Dispensing & Hearing Care Assistant - Mobile

Key details

• Reports to: Head of Audiologist
• Location: mobile across Hampshire practices
• Contract type: Full-time, Permanent
• Salary: £26,500 - £29,000 plus incentive scheme

My client is looking for a mobile Dispensing Assistant; this role is ideal for someone who has ambitions to progress into a Hearing Care Assistant. They are looking for someone who they can sponsor throughout their training.

Role purpose

To provide outstanding customer service across both the optical and hearing care departments. The role involves assisting patients throughout their customer journey, supporting the dispensing of optical products, performing wax removal through microsuction and hearing care advice, across multiple clinic sites in Hampshire.

You will use strong communication and interpersonal skills to support patients throughout their journey, while being adaptable, proactive, and open to innovative ways of working. Above all, you will demonstrate a genuine passion for delivering excellent patient care and continuously improving service quality.

Key responsibilities - optical care

• Assist patients with frame selection and lens recommendations
• Participate in the Optometrist handover process and take accurate dispensing measurements
• Process, monitor and check spectacle orders, including focimetry
• Carry out spectacle fittings, adjustments and minor repairs
• Maintain accurate patient records and process payments
• Support Optical Assistants with pre-screening and administrative tasks
• Ensure compliance with GDPR and company procedures

Key responsibilities - hearing care

• Support the hearing care patient journey and clinic administration
• Perform ear wax removal within training, competency and regulatory guidelines
• Maintain accurate clinical records, consent forms and referrals
• Assist with hearing aid fittings, troubleshooting and basic repairs
• Identify opportunities to refer patients to the Audiologist
• Maintain equipment, stock levels and clinical cleanliness standards

Requirements

HCPC registration, or a wish to train towards qualification.

• Full UK driving licence and access to a reliable car
• Ability to travel across Hampshire branches

Qualifications and experience

• Previous spectacle dispensing experience is essential
• HCA qualification (or willingness to undertake training)
• GCSE Maths and English (or equivalent)
• Microsuction experience beneficial
• Tympanometry experience beneficial