Administrator / Operations Agent (16)

Location: Bristol Distribution Park, Bristol
Hourly rate: £13.55 per hour
Shift available: Monday to Friday, 07:00 to 16:00
Contract: Temporary

GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based in the Bristol Distribution Park area.

About the Role

As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You will provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries.

This is a varied and fast-paced role requiring attention to detail, problem-solving skills and a strong customer focus. At times, you will also act as the Service Centre receptionist, welcoming and assisting visitors in a professional and friendly manner.

Shift Premiums

• Extra £2.80 per hour after 7:00pm
• Saturday premium: extra £1.22 per hour
• Sunday premium: extra £2.27 per hour

Duties

• Provide administrative and operational tasks, and answer all calls to the Service Centre
• Respond to all queries in accordance with company standards
• Deal professionally with all internal and external customers visiting the Service Centre
• Manage day-to-day workload and seek support when required
• Use computer systems with numerous applications to ensure work is completed in accordance with company requirements
• Act as the Service Centre receptionist when necessary
• Perform any other reasonable duties as required

About You

• Excellent written and verbal communication skills
• Good interpersonal skills
• Strong computer skills
• Previous experience in an office environment would be an advantage
• Security training will be given when required

What We Offer

• Statutory holiday entitlement, pro rata
• Ongoing support from your dedicated consultant
• Weekly pay and pension scheme