Administrator / Operations Agent

Administrator / Operations Agent

Location: Basildon

Shift Available: Monday to Friday: 4pm to 8pm

Hourly Rate: £13.55 per hour
Shift Premium: Extra £2.80 per hour after 7.00 pm
Saturday Premium: Extra £1.22 per hour
Sunday Premium: Extra £2.27 per hour

About:

GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Basildon, St Hilary's Retail Park area.

As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You'll provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries.

This is a varied and fast-paced role requiring attention to detail, problem-solving skills, and a strong customer focus. At times, you will also act as the Service Centre Receptionist, welcoming and assisting visitors in a professional and friendly manner.

Responsibilites:

• To provide administrative and operational tasks, answer all calls to the Service Centre
• Respond to all queries in accordance with company standards
• Deal with all internal and external customers professionally, visiting the Service Centre
• Manage day-to-day workload and seek support when required
• Use computer systems with numerous applications to ensure work is completed in accordance with company requirements
• Act as the Service Centre receptionist when necessary
• Perform any other reasonable duties as required

Requirements:

• Excellent written and verbal communication skills
• Good interpersonal skills
• Strong computer skills
• Security training will be given when required

Security checks:

As this role is based within a major UK airport, all applicants will be required to complete pre-employment screening in accordance with aviation security regulations. This process will include:

• Applicants will need to provide a 5-year history check or equivalent documentation to meet regulatory/security requirements
• A UK criminal record check

Benefits:

• Statutory holiday entitlement, pro rata
• Ongoing support from your dedicated consultant
• Weekly pay and pension scheme