Charles Tyrwhitt - Full Time Assistant Store Manager

Charles Tyrwhitt - Full Time Assistant Store Manager

Location: Bluewater
Salary: Competitive
Contract: Full Time

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams. This time, we’re on the lookout for an Assistant Manager who will be working in our Bluewater store.

What you will be doing

The Assistant Manager role is a key function in the store’s leadership structure, and the main objective is to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the operational metrics of the store. You’ll lead and work alongside the sales team to identify and exceed sales opportunities and targets, whilst recognising and coaching great performance. You will also build lasting relationships and connections with customers, manage customer appointments including corporate clients and wedding parties, and manage customer feedback with the Store Manager.

Strong selling skills and product knowledge are key to how we deliver a strong level of customer service, so the Assistant Manager will train the team on CT’s service and selling standards and will encourage the sales team to utilise all store and business training tools, including commercial reports, VM directives and courses on the Tyrwhitt Academy so that all colleagues can be the best that they can be. The Assistant Manager will influence a great culture within the store team, ensuring a professional and enjoyable store atmosphere for both the sales team and customers with a solution-led approach.

Aside from these responsibilities, the Assistant Manager will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety and compliance.

What we are looking for

How we do our work is important to us at CT, and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard-working people with a pro-active approach to their work.

As well as having previous experience at a Supervisor/Assistant Manager level, ideal candidates will have a flair and desire for coaching people, a passion for delivering an exceptional customer experience, and a collaborative approach with the team.

Required Skills and Experience

• Previous retail management experience
• Proven ability to lead, inspire and motivate others to achieve and work to very high standards and to deliver exceptional customer service
• Coaching and leadership skills
• Highly commercial with strong analytical skills
• Stock management and loss prevention experience
• Knowledge of understanding systems paired with a good understanding of Microsoft Office
• Strong relationship building skills and stakeholder/customer management

What you can expect from us

• Competitive salary and excellent quarterly bonus scheme
• An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• Access to Staff Discount from your 1st day, not just at CT but also from The White Company
• Partnerships with many charities and sustainability partners — ‘giving something back’ is an important part of our ethos
• A fun HQ culture — our Christmas and summer parties are the stuff of legend, with a CT Social Team ensuring there’s always something exciting to get involved in