Customer Services Advisor - Nationwide Commercial Vehicle Conversions - Glasgow

Customer Service Advisor - Nationwide Commercial Vehicle Conversions - Glasgow

Salary: £27,976 + bonuses + 25 days holiday + bank holidays + life assurance + 24/7 health support + endless ongoing training.

• Do you have experience of working within a customer services, call centre environment or similar?
• Do you have strong written and verbal communications skills and the ability to interact with people at all levels?
• Are you looking to join a business who truly cares for, nurtures and develops their people?

If so, then this could be the ideal role you have been looking for.

The Role

Based within their customer services department in Glasgow, as Customer Services Agent you will be responsible for making outbound calls to book annual vehicle services and fleet services for new bookings; prioritise customer interactions via the web, email and telephone to enhance the customer experience; ensure service customers receive prompt, courteous and effective repair of their vehicles by liaising with Mobile Service Technicians regarding the most effective way of carrying out the work required as well as ensuring all work is invoiced correctly and payment received.

About You

To be successful in this role you will ideally have previous experience of working within a call centre, contact centre, customer care or retail environment, demonstrate strong customer communication and interaction skills, be able to work well under pressure and possess a strong attention to detail.

Hours

Working hours are Monday – Thursday 8.30am – 5.30pm and 8.30am – 5pm on Fridays.

We are particularly keen to speak to committed, hardworking individuals who are looking to build a long-term career within a business that truly supports, cares for, nurtures, and develops their people.