If you’re looking to develop your customer service skills whether to progress in your current role or move into a new career path such as retail, The Learning Shop at Bluewater is running a full-day Customer Service Training Course this Friday 21st November 2025, from 10am to 4pm.
The course is open to job seekers, career changers, and employees looking to upskill. It includes an engaging Mystery Shop Activity inside Bluewater Shopping Centre, offering real-world, hands-on experience.
What You’ll Learn:
- Outstanding Customer Service
Discover what great customer service looks like and how to consistently exceed expectations.
- Understanding Different Customer Types
Learn how to recognise customer behaviours and tailor your approach for better outcomes.
- Effective Communication Skills
Strengthen body language, tone, active listening and confidence during customer interactions.
- Handling Problems & Complaints
Gain practical techniques for remaining calm, professional and solution-focused.
Who Is This For?
Job Seekers & Career Changers:
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Perfect for anyone looking to enter retail or customer-facing roles
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Enhances your CV with recognised training
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Builds confidence for interviews and first days at work
Employees Looking to Upskill:
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Ideal for retail, hospitality and customer-facing teams
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Helps reduce complaints and improve customer satisfaction
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Supports personal development and professional growth
Key Benefits:
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Boost confidence
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Strengthen communication and people skills
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Improve employability
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Enhance workplace performance
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Gain real customer service experience
How to Book a Place
Spaces are limited for this Friday.
To secure your spot, contact Sally directly:
sally.mudhoo@kent.gov.uk
