Job Description
Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: crafting clothes for life's everyday adventures, today, tomorrow and always. B Corp certified, and proud to have featured in the Sunday Times top 10 Best Places to Work 2026.
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner.
Role Responsibilities
- Greet and thank customers, ensuring they have had a memorable experience
- Provide exceptional service at all times, helping customers find the best products for in-store and multi-channel sales
- Support KPI goals by delivering great service and contributing to a positive store atmosphere
- Efficient and attentive service at the tills, processing sales, orders and refunds
- Processing deliveries and helping to get replenishment and new stock onto the shop floor
- General housekeeping and tidying of the shop floor and back of house
- Supporting floor moves, sale set ups and launches
- Abiding by all FatFace policies, procedures and brand values, including GDPR
Skills and Experience
- Experience in a customer service environment is desirable but not essential
- Excellent interpersonal and communication skills
- Positive can-do attitude
- Ability to work productively in a high-pressure environment
- Confidence in taking the initiative and working under own direction at times
- Team player with great time management
About the Applicant
Passionate commitment and enthusiasm for the FatFace brand, with a focus on excellent customer service standards, collaboration, clear communication and accountability.
