Hearing Care Assistant - Hampshire (Clinic Based)

Job Description - Hearing Care Assistant

Location: Hampshire (mobile across multiple clinics) Salary: TBC Hours: Full-time, 40 hours per week (Monday - Saturday, 8:30am - 5:30pm)

About the Company

This is a long-established, independent, family-run business with over 125 years of heritage and multiple practices across Surrey and Hampshire. The organisation is recognised for its commitment to clinical excellence and patient-focused care.

Unlike high-volume corporate settings, the business prioritises quality over quantity, offering longer consultation times, access to advanced diagnostic equipment, and a truly independent clinical environment.

About the Opportunity

An established and highly regarded independent healthcare provider is looking for a friendly, professional and patient-focused Hearing Care Assistant to join its growing hearing care team.

This is an excellent opportunity for someone with strong customer service skills who is passionate about helping people and would like to develop a career within audiology and hearing care.

You will work closely with experienced audiologists and the wider practice team, helping to deliver an exceptional patient journey from the first enquiry through to ongoing aftercare.

Key Responsibilities

Your responsibilities will include: • Welcoming patients and ensuring they receive a warm and professional service. • Managing hearing care enquiries, appointments and follow-up calls. • Supporting audiologists with the day-to-day running of the hearing care service. • Carrying out basic hearing screenings, where trained and appropriate. • Discussing hearing care services with patients and explaining the next steps clearly. • Supporting hearing aid maintenance, cleaning and minor repairs. • Assisting patients with hearing aid accessories, batteries and general enquiries. • Contacting existing patients to arrange reviews and aftercare appointments. • Maintaining accurate and confidential patient records. • Supporting the promotion of hearing care services within the practice and local community. • Helping to create awareness of hearing health and the benefits of regular hearing checks. • Working collaboratively with the optical, reception and clinical teams. • Ensuring all clinical areas and equipment are prepared and maintained to a high standard. • Following company procedures, clinical governance requirements and data protection policies.

About You

The successful candidate will be: • Friendly, approachable and confident when speaking with patients. • Passionate about delivering excellent customer care. • Empathetic and sensitive to the needs of people experiencing hearing difficulties. • Organised, reliable and able to manage a varied workload. • Comfortable working both independently and as part of a team. • Confident using computer systems and maintaining accurate records. • Commercially aware, with the ability to discuss services in a professional and patient-focused way. • Willing to learn and develop new clinical and technical skills.

Previous experience within healthcare, audiology, optics, pharmacy, care or a customer-facing environment would be advantageous. However, full training may be provided for the right person.

What Is Offered • A supportive and friendly working environment. • Comprehensive training and ongoing development. • The opportunity to build a long-term career within hearing care. • Support from experienced audiologists and healthcare professionals. • A varied role combining patient care, administration and clinical support. • Competitive salary and employee benefits. • The opportunity to make a meaningful difference to patients' quality of life.

Why Apply.

This position would suit someone who enjoys building relationships, providing outstanding service and helping people feel comfortable and supported.

You will play an important role in the patient journey and help individuals take the first steps towards improving their hearing, communication and overall quality of life • No Sunday or Bank Holiday working, includes 1 Saturday off a mont

Why Join. • Truly independent, non-corporate environment • Strong reputation and long-standing heritage • Focus on high-quality, patient-centred care • Access to advanced equipment and technology • Supportive, experienced, and collaborative team • Opportunity for clinical and professional development

This is a fantastic opportunity for an HCA looking to step into a role within a respected, patient-first organisation that values clinical excellence, autonomy, and team culture.