Homeless Officer

Homeless Officer

Key details

• Location: Thanet, Kent
• Hours: 37 hours per week
• Contract: Permanent, full time
• Salary: starting salary £34,536 per annum, with opportunity for progression to £38,052
• Closing date: 31 August 2026

About the role

With the cost of living impacting our district, Thanet's housing service is currently experiencing an exceptionally busy period. The Council is seeking an enthusiastic individual to join our homelessness team, providing essential support and guidance to households approaching Thanet District Council.

As a Homeless Officer, you will play a vital role in delivering comprehensive housing and homelessness advice in accordance with statutory guidelines.

The post holder will be responsible for conducting thorough investigations into the causes of a household's homelessness and issuing detailed, written decisions in compliance with the Housing Act 1996 and relevant Homelessness Legislation.

Tasks will include

• Dealing with homeless households in extremely vulnerable situations
• Managing difficult conversations and expectations
• Liaising with various professional agencies including Police and Social Services

Essential requirements

• Good communication skills
• Part of the Out of Hours Service and Emergency Plan
• Organisation in managing large caseloads
• Writing detailed letters to a professional legal standard
• Knowledge of the Homelessness Reduction Act

Thanet is a great place to live and work

Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK's only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work, makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

Our staff benefits package includes

• Competitive salary
• Flexible working hours
• Flexible annual leave and working arrangements
• Local Government Pension Scheme membership
• Reduced cost leisure membership, including theatre tickets and sporting activities
• An extensive Employee Wellbeing package

Due to the nature of the role the successful candidate will be required to undertake an Enhanced DBS check as part of their pre-employment checks.

How to apply

Apply via the link provided.

For an informal discussion about this post please contact Debbie Jefcoate, Senior Homelessness Officer, on 01843 577277 or email Debbie.Jefcoate@thanet.gov.uk.