Nespresso - Retail Supervisor/Assistant Manager

Nespresso – Retail Supervisor/Assistant Manager

Nespresso is looking for a proactive and commercially driven Retail Supervisor/Assistant Manager to join our Boutique in Bluewater. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Nespresso is a name synonymous with quality and innovation. Since 2001 in the UK, we've responded to consumers' increasing appreciation for quality coffees, with our quest to be seen as the most indulgent coffee resulting in the very highest quality coffees, enjoyed both 'In Home' and 'Out of Home'.

What Will Make You Successful?

We want every customer to have a premium experience, and you'll have the passion to provide exactly that – delivering service-oriented sales and promoting our unique brand experience.

We're looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

• Previous management experience of managing teams of 10+.
• A proven track record of delivering exceptional customer experience through successful KPI achievements.
• Experience with people and stock processes.
• A strong problem-solving and intuitive mindset.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• Maintain and support a positive and collaborative team culture.

Benefits

As part of Nestlé SA, we offer first-class training and great development opportunities, plus an attractive benefits package including a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

Although this is a full time permanent opportunity, please speak to us about what flexibility means to you – we are always open to discuss individual flexible working needs, so don't let this stop you from applying. Must be fully flexible for shifts including days, evenings and weekends.