New Era - Full& Part Time Sales Assistant

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Responsibilities

Customer Experience:

Deliver outstanding, personalized service to every customer

Demonstrate deep knowledge of New Era products to help customers find the right fit and style

Address customer questions and concerns with professionalism and positivity

Maintain productivity and performance expectations as outlined by store leadership

Support in-store initiatives related to brand activations, community events, and high-traffic retail operations

Sales & Store Performance:

Meet or exceed personal sales goals by actively engaging customers and promoting current promotions or featured products

Support the store team in achieving overall sales targets through effective teamwork and communication

Maintain visual and merchandising standards by restocking, folding, and organizing displays as needed

Store Operations:

Follow daily store operational procedures, including POS transactions, returns, and exchanges

Contribute to a clean, organized, and inviting store environment by completing regular housekeeping duties (e.g, sweeping, trash removal, etc.)

Participate in regular product trainings and team meetings

Compliance & Policy Adherence:

Follow all company policies, procedures, and operational standards

Maintain compliance with New Era Cap timekeeping, attendance, and scheduling policies

Adhere to loss prevention, safety and security guidelines

Works collaboratively with the store team and may step in to support other functions and areas of the store as needed to meet customer and operational needs

Keep all sensitive matters confidential

Other duties as assigned

Knowledge, Skills and Abilities

Sales & Customer Experience:

Ability to identify customer needs and match them with the right products to drive sales

Confidence in communicating product value and promotions to boost performance

Strong interpersonal skills with the ability to build rapport quickly

Patience and professionalism in handling returns, questions, and concerns

Operational Knowledge:

Perform regular store maintenance tasks, such as sweeping, vacuuming, emptying trash, and cleaning, to maintain a welcoming store environment.

Comfortable performing physical tasks, including climbing ladders, bending, squatting, kneeling, and lifting or carrying up to 30 lbs

Ability to stand and move throughout the store for extended periods of time

Ability to safely operate store equipment, including Heat Seal and Hat Blocking Machine

Teamwork & Flexibility:

A collaborative mindset, with the ability to work closely with the Store Manager and team members to achieve goals

Willingness to take on a variety of tasks and adapt in a fast-paced retail environment.

Support a respectful, inclusive, and collaborative work environment