About the Opportunity
T.M. Lewin is opening a new store in Bluewater shopping centre later this year, and is looking for an Assistant Store Manager to join the team.
This is an exciting opportunity to be part of a new store opening, working closely with the Store Manager to build the team and establish standards to deliver an outstanding customer experience from day one.
As Assistant Store Manager, you will contribute to store performance, team development, and operational standards. You will lead from the front on the shop floor, role-modelling excellent service and helping to deliver a consistently high-quality customer experience.
You will be actively involved in the day-to-day running of the store, supporting the delivery of results, maintaining standards, and helping to develop the team within a growing heritage retail brand.
Key Responsibilities
Team Support
- Support the Store Manager in leading and developing the store team, taking ownership of day-to-day team performance on the shop floor
- Help set clear expectations and maintain consistent performance standards
- Provide coaching and day-to-day guidance to team members
Sales & Customer Experience
- Deliver excellent customer service and support sales performance
- Lead by example on the shop floor
- Support the team to achieve targets and KPIs
Operations & Standards
- Support day-to-day store operations, including opening and closing
- Ensure compliance with company policies and procedures
- Maintain consistently high standards across the shop floor
Visual Merchandising & Stock
- Maintain visual merchandising standards in line with brand guidelines
- Support stock management and replenishment
- Assist with promotions and seasonal launches
About You
- Experience in a retail environment at supervisor or management level
- Confident supporting team performance and addressing issues proactively
- Strong customer service focus with a hands-on approach
- Commercially aware and comfortable working to sales targets and KPIs
- Organised, reliable, and able to maintain consistent standards
- Motivated to develop into a Store Manager role over time, with the capability to take on increasing responsibility
Pay & Benefits
- Salary circa £31,500 per annum
- Discretionary performance-related bonus
- 28 days' holiday (including bank holidays)
- Birthday day off
- Company sick pay (after probation)
- Pension scheme (5% employee / 3% employer contribution)
- Private medical cover (after probation)
- Generous staff discount
- Opportunity to grow with the business as we expand
About T.M. Lewin
Founded in 1898, T.M. Lewin is a heritage British menswear brand known for quality tailoring and iconic shirts. As the business continues to grow its retail presence, it is building strong teams to support the next phase of growth.
